FAQ

To place an order, click on the Shop tab at the top of the page and from there add all your favorite products to cart. Once you're done, select the "Complete Order" option in your cart. Finally, fill in the necessary information for shipping and select your preferred form of payment. Once the payment is confirmed, we will start processing your order.

Yes, you can add our exclusive gift bag to your order at no additional cost so you can gift our products to your loved ones.

We accept payments by card (MasterCard, Visa, Maestro), PayPal, Apple Pay, Google Pay and Klarna.

Yes. To cancel orders that have not yet been shipped, write us an email at support@piel-e.com . If the order has already been shipped, you can return it once you receive it. Check our conditions below.

Yes, you can request an invoice for any order at checkout or by emailing us at support@piel-e.com providing us with your order number and company details.

Yes, we offer a free sample for each product purchased. You can use them yourself or gift them to friends and family.

We currently ship throughout the EU. Our team is working hard on expanding shipping options to other countries. Subscribe to our newsletter to stay up to date.

Full list of countries we ship to: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

We offer free shipping throughout the EU on all orders, directly at your home.

Once an order is placed, it will be shipped in approximately 24 to 48 hours. The estimated delivery time depends on the shipping address. Once the order has been sent, you will receive an email from the courier with more information.

It depends. If the order has not been shipped, you can request a change of address by emailing us at support@piel-e.com. For orders that have already been shipped, we recommend consulting with the courier.

You can check the status of your order from the Orders section within your profile. Once it has been shipped, you will receive an email with a link to track your package.

For any issues with your order, write us an email at support@piel-e.com.

Yes, we offer returns for any unopened and sealed product up to 14 days after receiving your order. If you wish to return a product email us at support@piel-e.com . Once we receive the product and check its condition, we will issue the refund excluding the shipping cost.

To create an account, select the profile icon at the top of the page and choose the "Register" option. Once you have filled in the necessary details, accepted the terms and conditions and confirmed your email address, your account will be active.

You can modify your personal information from the "Personal information" section within your account.

To review a product go to its page on our site and at the bottom you will find the option to write a review.

For any questions you can contact us through our contact form.

No, we comply with European regulations and do not test on animals.

Yes, our formulas are 100% vegan.

Our products are formulated with ingredients and actives from the Spanish coast of the Mediterranean with the intention of promoting comprehensive skincare. In addition, their elegant design makes them a perfect gifting option.

Yes, all our products come in recyclable glass containers and FSC paper boxes.